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How do I place an order?
Do you have a catalog or physical store?
How do I check my Order Status?
Do you offer wholesale?
Can I have my order shipped to an address other than the one listed on my credit card statement?
Can I add additional items,combine seperate orders,change an order or cancel an order after its been placed?
Do you sell to customers outside of the US?
What payment methods does Great Glam accept?


How do I place an order?
You can order online or by phone. Ordering online is fast and easy and we guarantee the security of your information on our site. To order online simply add your items to your cart. To do so click the small photo of the item you'd like and click the add to cart button. Then click checkout when you have everything you want. You will then be prompted to provide your shipping and payment information.

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Do you have a catalog or physical store?
Sorry no we do not have a retail store or catalog. We are an online business only. We do not offer local pick ups of orders, drop-offs, or in person inventory browsing as our offices are not designed or zoned for customer traffic. We add new styles each month. As a result our inventory changes very fast so we can not offer a paper catalog since it would be outdated before we could even mail it to customers. You can view every item currently available in our inventory on our website.

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How do I check my Order Status?
When your order is placed immediately after payment you will see an order confirmation page. This page confirms that your order has been placed and recieved at On-the-Go Diva and lists your order number. If you have an account and logged in when you placed your order its easy to check your order status. Just login by clicking login at the upper left hand corner and click view my orders. If you did not register for an account please check your email. We will send an email letting you know when your order is shipped to the email address that you provided when you placed your order.

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Do you offer wholesale?
Currently, we do not offer wholesale.

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Can I have my order shipped to an address other than the one listed on my credit card statement?
When you enter your address information at our checkout there are two sections- shipping address and billing address. Please enter the address that you'd like your item shipped to in the shipping address section and write the address that is on your credit card in the billing address section. We will then mail your order to the address listed as the shipping address.

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Can I add additional items,combine seperate orders,change an order or cancel an order after its been placed?
After an order has been placed additional items cannot be added. If you need additional items you would need to place a new (seperate) order and seperate shipping charges would apply.

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Do you sell to customers outside of the US?
Yes. We ship to the following countries only: Austria, Australia, Canada, France, Great Britain, Ireland, Japan, Norway, New Zealand, Spain, Switzerland, South Africa, Sweden, Taiwan, Dominica, Guadeloupe, Bahamas, USVI, and the United States. We do not ship to countries other than those listed. All prices on the site are in US currency and aditional shipping charges will apply to orders shipped outside of the US.

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What payment methods does Great Glam accept?
For your convenience we accept the following payment methods: Secure online payments using GoogleCheckout (debit/credit). We use a secure encrypted server so your information is safe. We also accept US POSTAL MONEY ORDERS only. We do not accept check payments.

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Last Updated: 28 Apr 2011 18:31:31 PDT home  |  about  |  terms  |  contact
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