We consider all sales as final item. Purchasing from our site constitutes agreement with this term.
Please visit Policies page for more details.
All sales are final for sanitary reasons.Please ensure your proper measurements prior to purchasing.
For any shipments returned to us due to a bad address, refusal upon delivery, there will be a 35% cancellation fee charged. Shipping charges are non refundable. The 35% cancellation fee will be charged off the grand total of the order which includes shipping and taxes if applicable.
Cancellations may not be made on completed custom lace wig or cranial prosthesis orders.
Unless otherwise noted, stock wig orders (full lace wigs) will be delivered in 7-10 business days. Lace front wigs will be delivered in 10-15 business days. Custom orders will be delivered in 30 calendar days (this includes Child Lace Wigs). Insurance billed orders will be shipped 30 calendar days from carrier payment receipt and balance due (if applicable). Rush delivery items will be shipped in 10-15 business days.
Orders ship to billing address. We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries. Insurance is optional and chosen at the discretion of the buyer. We cannot be held liable for uninsured items that arrive damaged or become lost. These items will not be replaced.
When your order is shipped, you will receive an e-mail confirmation with the shipping information & the tracking number. If you would like to estimate the cost of shipping, please put the item(s) in your shopping cart. For any shipments returned to us due to a bad address, refusal upon delivery, there will be a 35% cancellation fee charged. Shipping charges are non refundable.